The first bulwark of technical support is the documentation.
The hhsSdk.txt file is the most important documentation. The
file begins with a discussion of recognition in general and evolves
into a discussion of the HandHeldSpeech recognizer in particular.
Then there is a section listing every API call, their arguments and
their return values. It finishes with appendices discussing
phonetics, rules, semantic ids, and enrollment.
Next is the readme.txt and example app that came with your sdk.
Cut and paste from the example.
When debugging look in the hhsLog.txt file. The SDK writes a record
to that file when something suspicious happens.